OUR ADMINISTRATOR TEAM
At Pivot Point Counseling, we recognize that outstanding care involves more than just therapy. Our dedicated administrative team is essential to this commitment, working tirelessly to ensure a seamless and stress-free experience for you. From handling scheduling and billing to providing warm, professional support, they are the backbone of our operations, playing a crucial role in supporting your therapeutic journey.
Meet the individuals who make it all happen. Our administrative team members are not just efficient; they are the heart of our practice, ensuring that every aspect of your experience with us is smooth and caring. Their dedication is a cornerstone of the exceptional service we offer, making your journey with us both therapeutic and effortlessly managed.
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Allie Forrester
ADMINISTRATIVE MANAGER
Hi there! My name's is Allie and I am the Intake Coordinator here at Pivot Point. I started here after getting my Bachelors in Psychology. I am a movie lover, avid reader, and I love to help others! I also enjoy traveling, music, and spending time with my family, friends and our three puppies.
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Alyssa Mullins
INTAKE ASSISTANT
Hi, I'm Alyssa. I'm currently in school for my Associates Degree in Biology but am considering switching to Psychology. I'm originally from Illinois but moved to Maryland not too long ago. I love horror movies, rom-com books, cats, and sushi! If I'm not working, I'm in class, hanging out with friends, or watching tiktoks.
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Anaisha Coates
ADMINISTRATIVE ASSITANT
Hey there! I'm Anaisha Coates, a student at McDaniel College, where I'm majoring in Social Work with a minor in Sociology. Prior to joining Pivot Point, I spent five years working in childcare and also worked as a Registered Behavior Technician, focusing on children with autism. I'm here at Pivot Point to delve deeper into my career interests and gain valuable insights. Outside of academics and work, I have a passion for working with children, enjoy shopping, and cherish spending time with my family and friends! -
Ania Harris
ADMINISTRATIVE ASSISTANT
Hey, my name is Ania. I am blind and currently working to earn my associates in psychology, which I will have in the Fall. I'm originally from Frederick, MD, but moved up here for better opportunities. I came to Pivot Point from Amazon; however, I wanted a job that fit in more with my interest. If I'm not working, I'm most likely trying to help other people with their problems, doing schoolwork, eating candy, listening to music, visiting my family in Frederick or shopping for clothes.
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Lillian Brott
ADMINISTRATIVE ASSITANT
Hi I’m Lilly! I’m originally from Texas, but I’ve lived in Maryland for over four years. I’m in school for fine art photography, and I have a certificate in black-and-white film from the international center of photography in New York. I’ve also worked in the mental health industry in a variety of capacities throughout my career. I came to Pivot Points to strengthen my experience. I’m an avid music listener and love making art with my family and friends! -
Lydia Thomas
ADMINISTRATIVE ASSISTANT
Hi everyone! My name is Lydia and I was born and raised in Maryland. I am currently finishing up my Bachelors in Psychology at Towson University. I came to Pivot Point to gain experience working in a counseling environment and found this group of awesome individuals! My hobbies include going to concerts, watching documentaries, and spending time with my family.
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Sally Snyder
ADMINISTRATIVE ASSISTANT
My time here at Pivot Point began first as an Art Therapy intern, little did I know then, that I would find such a wonderful work family. I’m now part of Admin Support as I work on the culminating project (CP) for my degree.
I love to learn and hear people’s stories, especially as I quilt or do art. When I’m not at work, or working on my CP , I like to garden, sew, and hang out with my furry friends Betty, Mitzy and Haiku. -
Shanna Jay
ADMINISTRATIVE ASSISTANT
My name is Shanna Jay, the newest addition to Pivot Point. I am a retired professional with over 30 years of hands-on customer service experience. Originally from California, I lived and worked in Maryland for 25 years. After retiring and spending 3 years living fulltime in my truck camper named Serenity, exploring the country, I am back in Maryland. I love travel and seeking new life experiences! I am truly excited to be joining the team at Pivot Point and I look forward to working with each of you!